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Software FAQs

If you are using "Legacy Software", click here.

Testing connection to Primatech key server

Can users currently access the internet normally outside of the software?

If the user can not connect to the internet and you are using Internet Release Key on close, this is the issue. The user will need an Internet key to proceed. See What are the different software key options? to determine if this is the best mode for you.

Can you access this url: http://cps.primatech.com/test?

You should see a "Welcome" message. If you do not see welcome message then you have an issue with your internet connection or security settings. You may have a proxy setup, Internet security software, firewall issue, or other problem that is preventing access to this site. Contact your IT department to resolve this issue. You can try to change your port (see below) to see if this resolves the issue.

Are you using a proxy?

If you are behind a proxy that requires a username and password, you will have to provided Primatech Software with your proxy credentials. You can provide those settings in the software under Utilities > Software Key in the top menu. Check "Proxy authentication required" and enter your Proxy information. If you are unsure you can check your current explorer settings under control panel > Internet Options. Select the Connections tab and click "LAN settings" button. If "Use a proxy server for you LAN" is checked then you are using a proxy server.

Have you tried changing to a different port?

A port restriction may be preventing you from accessing the cloud key server. You can change your port by clicking on Utilities then Software Key in the top menu. There are four ports that can be used to communicate with the cloud key server. The default port is 80 and should work in most cases. Be sure to check the other ports in case there is a port restriction on the default port.

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