Primatech

FAQs

Evaluation Copies

• What are the limitations to the evaluation copies?

Sales and Licenses

• How do I place an order and/or get prices?
• What are the different purchase options?

General

• How do I contact Primatech for software support?
• What operating systems can Primatech software run under?
• Is it OK to use virus software?

Troubleshooting

• Testing connection to Primatech key server

LOPAWorks, PHAWorks 5, Tracker

• What are the different software key options?
• Common errors and solutions

PHAWorks Lite, PHAWorks RA Edition

• What are the different software key options?
• Common errors and solutions

PHAWorks 5

• Installing PHAWorks 5
• Running PHAWorks 5 Under Windows 10
• PHAWorks 5 Help does not work under Under Windows Vista, 7, 8, and 10
• How do I generate PDF, HTML, Excel and Word report files from PHAWorks 5?
• What is the export feature in PHAWorks 5 and how is it used?

PHAWorks RA Edition

• Installing PHAWorks RA Edition
• Installer Command Line Options
• How do I generate PDF, HTML, Excel and Word report files from PHAWorks RA Edition

PHAWorks Lite

• Installing PHAWorks Lite

LOPAWorks

• Installing LOPAWorks

Tracker

• Installing Tracker

Tracker Client

• Installing Tracker Client

Legacy Software

• Is my software considered legacy?
• What operating systems can the legacy software run under?
• Can I use UNC names to install the software and/or key?
• What are my installation options?
• When completing a network installation, should I install directly onto the server?
• How do I install the software?
• How do I activate the key on the hard disk or network?
• After completing a network install and activating the key, do users at workstations need to activate the key?
• How do I move the hard disk key?
• What does ERROR - xx mean?