Software Frequently Asked Questions
Find answers to common questions about Primatech software, from evaluation copies and purchase options to support, installation, compatibility, and product updates.
What are the different purchase options?
Single-User, Subscription, Multi-User and Academic. For pricing and ordering information, please contact Primatech via email at software@primatech.com or call us at 1-614-841-9800.
How do I request an evaluation copy?
Get started by completing a Software Evaluation Request. Once submitted, our team will review your request and follow up with next steps.
We offer a full 15-day evaluation with no feature restrictions. You’ll have access to the complete software so you can see how it works in your environment.
A few things to keep in mind:
- Internet access is required the first time you launch the software. Some IT departments block new applications, so you may need to have it approved.
- Any project data you create during the evaluation can be used if you decide to purchase.
- Your 15-day evaluation begins the first time the software is run.
How do I contact Primatech for software support?
Start by completing a Software Support Request. This ensures your request is routed directly to the appropriate team member.
You can also contact us directly:
- Email us at support@primatech.com
- Call us at 1-614-841-9800
Still have a question?
Shawn MetzlerSoftware Business Manager
"Thinking about using Primatech software but want to know more? I'd be glad to help."
Telephone: 614-841-9800
E-mail: software@primatech.com
