Primatech

FAQs

General

• What software does Primatech offer for process safety?

Sales and Licenses

• What are the different purchase options?
• How do I place an order and/or get prices?
• What are the different software key options for PHAWorks Lite and PHAWorks RA Edition?
• How do I request an evaluation copy?
• What are the limitations to the evaluation copies?
• Are there videos for PHAWorks RA Edition?
• What are the differences between PHAWorks RA Edition and PHAWorks Lite?
• What are the different software key options for LOPAWorks and Tracker?

PHAWorks RA Edition

• PHAWorks RA Edition Help
• How do I generate reports in PDF, HTML, Excel and Word in PHAWorks RA Edition?
• How does the export feature work in PHAWorks RA Edition?

PHAWorks Lite

• How do I generate reports in PDF, HTML, Excel and Word in PHAWorks Lite?
• How does the export feature work in PHAWorks Lite?

PHAWorks Lite and PHAWorks RA Edition

• When importing a CSV file exported from PHAWorks RA Edition or PHAWorks Lite in Microsoft Excel, why are some symbols incorrect?

Support

• How do I contact Primatech for software support?
• What operating systems can Primatech software run under?
• How do I test my connection to Primatech key server?
• Am I able to use virus software with Primatech software?
• What are some common error numbers and solutions for PHAWorks Lite and PHAWorks RA Edition?
• What are some common errors numbers and solutions for LOPAWorks and Tracker?

Installing Software

• Installing PHAWorks RA Edition
• Installer Command Line Options for PHAWorks RA Edition
• Installing PHAWorks Lite
• Installing LOPAWorks
• Installing Tracker
• Installing Tracker Client

PHAWorks 5

• PHAWorks 5 Support
• Installing PHAWorks 5
• Running PHAWorks 5 Under Windows 10
• PHAWorks 5 Help does not work under Under Windows Vista, 7, 8, and 10
• How do I generate PDF, HTML, Excel and Word report files from PHAWorks 5?
• What is the export feature in PHAWorks 5 and how is it used?

Legacy Versions - PHAWorks - 5.17, LOPAWorks - 2, Tracker - 2.01

• Is my software considered legacy?
• What operating systems can the legacy software run under?
• Can I use UNC names to install the software and/or key?
• What are my installation options?
• When completing a network installation, should I install directly onto the server?
• How do I install the software?
• How do I activate the key on the hard disk or network?
• After completing a network install and activating the key, do users at workstations need to activate the key?
• How do I move the hard disk key?
• What does ERROR - xx mean?