Software Support

Help and FAQ's

Thank you for your interest in Primatech's software programs. Below is a list of frequently asked questions (FAQ's).

Vista Compatibility

• PSMOffice

  • If you have PSMOffice, see either Vista 1.1.4a or Vista 1.1.4
     

• Primatech Software Installer 1.00 - 1.14

  • If you have Primatech Software Installer version 1.00 - 1.14, please see Vista 1.1.4
     

• Primatech Software Installer 1.14a

  • If you have Primatech Software Installer version 1.1.4a, please see Vista 1.1.4a

Installation Help Files

• Primatech Software Installer 1.0 and later

  • See Primatech Software Installer.TXT
     

• PSMOffice 3 and Older Installations

  • See INSTALL.TXT

Have a question, suggestion or comment, please email us at software@primatech.com or use the software support form.

Table of Contents

• Contact

• Evaluation Copies

• Exporting

• Installation and Activating the Key

• Licensing

• Messages

• Moving the Key

• Reports

• Upgrades and Patches

Contact

1. How do I contact Primatech for software support?

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Evaluation Copies

1. What are the limitations to the evaluation copies?

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Exporting

1. What is the export feature in PHAWorks (all versions) and AUDITWorks 1 and how is it used?

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Installation and Activating the Key

1. What are my installation options?

2. I need help with installing and activating the software.

3. Can I use UNC names to install the software and/or key?

4. How do I activate the key on the hard disk or network?

5. When completing a network installation, should I install directly onto the server?

6. I activated the key, but the software will not run.  Why?

7. How do I complete a workstation installation after completing a network installation?

8. After completing a network install and activating the key, do users at workstations need to activate the key?

9. Can I use a LS-120 floppy drive?

10. Is it OK to use virus software?

11. What are the system requirements?

12. Before installing new versions of the software, do the old versions need to be installed?

13. Can I use an external USB floppy drive?

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Licensing

1. What type of license do I require?

2. How do I place an order?

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Messages

1. What does ERROR - 67 mean?

2. What does ERROR - 28 mean?

3. What does ERROR - 213 mean?

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Moving the Key

1. How do I move the hard disk key?

Reports

1. How do I generate PDF and HTML report files from PHAWorks 5?

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Upgrades and Patches

1. I need more information on patches / upgrades?

2. What are the enhancements between the different versions of PHAWorks?

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