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Software FAQs

PHAWorks 5 Help does not work under Under Windows Vista, 7, 8, and 10

Under Windows Vista, 7, 8, and 10 the Help capability no longer functions since Microsoft no longer includes the Windows Help program (WinHlp32.exe).

To enable Help for Windows Vista, 7, and 8, click here to view Microsoft’s knowledge based article. The article provides an option to download the “WinHlp32.exe” file from the Microsoft Download Center. After you apply the patch, you may see the following  error “There was a problem running the macro. (1037)”. On the same knowledge based article under “More information for advanced users” Microsoft provides a fix for this issue.

To enable Help for Windows 10, to date Microsoft has not released a patch to allow the help to function. There is a third party program that does allow Help to run under Windows 10; however, Microsoft did not create it. If you wish to receive the update, please contact Primatech via email at software@primatech.com or call us at 1-614-841-9800.

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