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Software FAQs

This FAQ assumes you are using older versions of Primatech software.  To determine if your software is considered legacy see Is my software considered legacy.

How do I activate the key on the hard disk or network?

You will be prompted at the end of the installation to activate the software. You can also activate the software by completing these steps (after completing the installation).

  1. Click on "Start", "All Programs", "Primatech Software", "Utilities" and then the "Key Utility" link.
  2. Click the "Activate" button and follow the steps of the wizard.

If the automatic activation fails (usually due to security / rights issues), please follow these steps.

  1. Click on "Start", "All Programs", "Primatech Software", "Utilities" and then the "Key Utility" link.
  2. Click the "Advanced Configuration" button.
  3. Select the tab of the required program.
  4. Copy all data from the tab and email it to Primatech.
  5. You will receive and email back with code to enter in the "Enter code provided by Primatech" field and then click the "Update Activation" button.

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