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Software FAQs

This FAQ assumes you are using older versions of Primatech software.  To determine if your software is considered legacy see Is my software considered legacy.

What does ERROR - xx mean?

The table below shows some common error codes and suggested actions to resolve the error.

ErrorDescription
28 The software cannot find the key.
67 The number of simultaneous network users are exceeded, or you do not have the required rights to run the software.
213 The software key has not been activated.

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